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Posted on May 17, 2015

Les Schwab to build customer-friendly shop

In mid-September, Les Schwab will break ground on a new 10,000-square-foot building that will include a new, larger showroom and an additional six working bays.
Les Schwab currently operates its business from two properties that are across from one another on 3rd Avenue Southwest. A six-bay building sits on one of the properties now, and the other is used for storage. The new building will be built on the property currently used as a storage area.
“(We) will be able to manage things better,” store manager Jason Mills said of the new building’s layout and function. “Just the customer experience is going to be better.”
The business’ current building is 32 years old and has gone through expansions three times, said Mills, store manager for the past three years. The tire center, serving customers from East Wenatchee to Ephrata and as far away as Mattawa, employs 12 people.
While there is nothing structurally wrong with the current building, it isn’t attractive to customers, Mills said. It also doesn’t have the parking or showroom and seating space to accommodate the public. The current waiting area, for example, is only 144 square feet, he said.
The company has talked about expanding the Quincy business for the past eight years to make it more customer friendly. The new showroom and waiting area will have an expanded counter and more room for customers who are waiting for their vehicles to be serviced.
“Having more area for (customers) may make it more inviting,” Mills said.
And, with the addition of six bays, the new building will service cars and light trucks while the current building will service semi-trucks and farm equipment.
Because Les Schwab chose to build a new building on the second lot, Mills doesn’t expect day-to-day operations to be impacted by the construction project.
A grand-opening ceremony will be planned once the building is finished next spring.
“It’s about going into a building you want to be at,” Mills said.


— By Jill FitzSimmons,

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