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Posted on Dec 20, 2018

Scammers impersonating Grant PUD threaten to disconnect power

Grant PUD has reported that a large number of customers have received phone calls from scammers using terms such as “disconnect order” and telling them that they will have their power shut off unless they make an immediate payment. Some of the scammers have even set up their caller identification to make it look like they are calling from a local number, according to information from Grant PUD.
“The best thing customers can do when they receive these types of calls are to hang up the phone and if possible block the number,” said Chuck Allen, Grant PUD Public Affairs supervisor, in a press release. “If customers are unsure about the status of their account, they can always call us at our customer service number, which is 509-766-2505, to talk to a Customer Service Representative in our call center here in Grant County.”
Allen added that scammers are growing more and more sophisticated in their approach.
Allen said there are times when Grant PUD employees do make legitimate courtesy calls to notify customers if a payment is overdue, but in these cases, the local person making those calls is doing this to inform the customer of their account status and is not trying to get the customer to make an immediate decision over the phone.
“Even if we are making a legitimate courtesy call to our customers, we promise we won’t mind if the customer tells us they are going to hang up and call us back to verify the call,” Allen said in a press release, adding that he hadn’t heard of any customers falling for the recent scam calls.

By Post-Register Staff